Lexus Complaints

  • 571 Complaints
  • 98 Crashes
  • 8 Fires
  • 64 Injuries
  • 1 Fatalities
  • A total of 571 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 11.2%, or 64 of those complaints have caused some degree of injury. 17.2%, or 98 were crash related, and 1.4%, or 8 complaints describe fire-related incidents.

Recent Complaints

2018 Lexus RX450H
Parts: SERVICE BRAKES
  • Date of Incident: Feb-24, 2021
  • Date complaint filed: 01:15 Feb-24, 2021

It started happening a few month's after i purchased the car. I didn't think of it much because it was very faint and not loud at all. The noise was getting louder increasingly but slowly. The brakes worked fine so i let it go. Later on, it started bothering me every time i press the brake pedal. The squawky noise became really annoying so i took it to the dealer where i purchased the car. Their service person didn't think it was a problem and didn't want to try to investigate the issue. A few weeks/months (not sure how long) later, i took it to another dealer and they contacted lexus and decided to fix it. When i picked the car up, the noise was gone and i was happy for a while. After a few months, the squawky noise started happening again. It was very not loud, so i really hoped that it wouldn't get any louder than that. This time, the progression of the noise was slower than the first time. I waited some time to take the car for a scheduled maintenance. I mentioned it to the dealer who fixed it. They were looking for a loud noise that is consistent, which they didn't hear. I was told that it was somewhat normal for a hybrid car, so they can't do anything since there's no safety issue. Yes, the brakes worked fine, but the brake had been making the squawky noise not soon after i first purchased the car! Lexus advertises like this: lexus experience amazing. The squawky noise is nothing close to amazing when you drive a car that makes a noise like my 2018 lexus rx450h. Anyway, i waited one more scheduled maintenance. This time, i complained that the noise is getting loud and i can't stand it. This time they contacted lexus again, but lexus told them they don't have to fix it because it was not a safety issue. So basically i'm stuck with a car that squawks almost every time i press the brake pedal. The attached document is the exactly my problem and i need help.

Parts: UNKNOWN OR OTHER
  • Date of Incident: Dec-09, 2020
  • Date complaint filed: 00:00 Feb-24, 2021

MY WIFE WAS DRIVING HOME ON DECEMBER 9, 2020 AT ABOUT 4:00PM WHEN HER PASSENGER SIDE MIRROR EXPLODED ON HER 2020 RC 350 LEXUS. MY WIFE SAID "IT SOUNDED LIKE A BOMB EXPLODED NEXT TO THE CAR" SHE WAS DRIVING DOWN A TWO-LANE ROAD IN FRONT OF THE SCHOOL SHE WORKS AT AND THE MIRROR EXPLODED--BLOWING THE FRONT MIRRO OFF AND LEAVING A GAPING HOLE ON THE FRONT OR OPPOSING SIDE.

2016 Lexus RX350
Parts: WHEELS
  • Date of Incident: Feb-22, 2021
  • Date complaint filed: 12:55 Feb-22, 2021

Kelly edge a/s tires went bald after 6100 miles of light city driving.

2019 Lexus ES
Parts: UNKNOWN OR OTHERFUEL/PROPULSION SYSTEMAIR BAGS
  • Date of Incident: Jan-13, 2020
  • Date complaint filed: 20:24 Feb-20, 2021

I purchased lexus es350 in july 2019 and learned that the vehicle had safety recalls 20v012000, 20v682000 identified as early as january 2020, high risk fuel pump related issues where a low-pressure fuel pump inside the fuel tank may fail increasing the likelihood of a crash and life threatening. Lexus has been too complacent and till date, still hasn't come up with a remedy. When i reached out to the dealer for a replacement or a repurchase for safety sake they refuse to assist in any capacity. Need your assistance pushing lexus recall this vehicle. I do not want to put my family in danger driving this vehicle. I appreciate your help resolving the issue.

2020 Lexus GX460
Parts: FORWARD COLLISION AVOIDANCEFORWARD COLLISION AVOIDANCEBACK OVER PREVENTION
  • Date of Incident: Feb-12, 2021
  • Date complaint filed: 14:45 Feb-19, 2021

As i was parking in front of my workplace, my car suddenly accelerated and flew over parking divider to other side of the parking lot about 25 yards. At the time i was pulling in my parking slot like every day in the morning, turning 90 degrees and driving very slow, and slowing down to complete my parking. My car hit and flew over parking sign and other obstacles placed on curbside divider. I let my car to be towed to the dealership and immediately reported my safety concerns to the lexus headquarters they are currently investigating the issue. I have signed and submitted consent for thorough inspection of electronic system to lexus corp. , which i'm uploading for your information.

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