Lexus Complaints

  • 467 Complaints
  • 85 Crashes
  • 8 Fires
  • 52 Injuries
  • 1 Fatalities
  • A total of 467 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 11.1%, or 52 of those complaints have caused some degree of injury. 18.2%, or 85 were crash related, and 1.7%, or 8 complaints describe fire-related incidents.

Recent Complaints

2019 Lexus RX350
Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: May-22, 2020
  • Date complaint filed: 11:53 Jul-07, 2020

Fuel pump issues.

2017 Lexus RX450H
Parts: AIR BAGSUNKNOWN OR OTHER
  • Date of Incident: Jun-26, 2020
  • Date complaint filed: 21:54 Jul-04, 2020

Air conditioner radiator fluid smell, then started leaking in passenger side

2019 Lexus RX350
Parts: SERVICE BRAKESFUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Jul-03, 2020
  • Date complaint filed: 17:56 Jul-04, 2020

Car was pdi and delivered on 06/14/20 with an open recall 20la01 that was likely to be a life-threatning issue. Even after pdi was performed, the breaks were disfunctional, so had to take the vehicle for service on 06/19/20. Lexus found that rotors required resurfacing to fix the breaks and at the same time completed the open recall 20la01. However on 07/03/20, the car stalled in the middle of a highway traffic putting the pax thru a life-threatning situation. Car has been finally towed to the service and i am verbally promised that the car has been fixed to not present any life threatning issues. Since it is just 15 days of purchase and vehicle been into the service review for 3 times with some life-threatning open issues, i am requesting lexus to either refund or provide me a replacement.

2019 Lexus RX350
Parts: POWER TRAIN
  • Date of Incident: Jul-04, 2020
  • Date complaint filed: 02:39 Jul-04, 2020

While driving, i've been encountering hard gear upshifts and downshifts. I have notified my local lexus dealership and they told me that is normal. This is my 3rd car i bought and the first time i've encountered such an issue. Issue usually happens when speeds range between 50-70 mph regardless of weather conditions. This is a safety concern, given that the car is still pretty new.

2017 Lexus RX350
Parts: AIR BAGS
  • Date of Incident: Jun-30, 2020
  • Date complaint filed: 10:50 Jul-02, 2020

I was involved in the intersection motor vehicle accident. When i was t-boned by other vehicle (my vehicle was going 30-45 miles/hour, and moving) and the other vehicle (who caused an accident) was also going 30-45 miles/ hour. When there was an impact to my right side of the vehicle. My rear passenger side airbag was not deployed. Damages done to the car is my right side passenger side (front and rear) was damaged and unable to open or close.

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