Lexus Complaints

  • 531 Complaints
  • 93 Crashes
  • 8 Fires
  • 62 Injuries
  • 1 Fatalities
  • A total of 531 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 11.7%, or 62 of those complaints have caused some degree of injury. 17.5%, or 93 were crash related, and 1.5%, or 8 complaints describe fire-related incidents.

Recent Complaints

Parts: VISIBILITY/WIPER
  • Date of Incident: Nov-20, 2020
  • Date complaint filed: 02:48 Nov-30, 2020

While driving on highway 101 northbound at about 65 mph between 3rd and dore exit, i heard an explosion overhead. I looked around and didn't see anything. But then i heard a wind noise above me. My sunroof cover was closed at the time. It was about 60 degrees outside, and i had been driving for about 35 minutes from sunnyvale. My windows were not open (so no pressure change), and nothing out of the ordinary within the car. I was on my way to san francisco for a covid testing appointment. I made it to the appointment, and afterwards, about 20 minutes after i heard the initial explosion, i pulled over to the side of the road and assessed the damage. My sunroof glass was gone. Not much glass inside the sunroof cover, and the glass that was still on the sunroof frame was bent upwards, indicating the sunroof exploded up and outwards, so i didn't think something had hit it. Picture attached.

2016 Lexus RX350
Parts: VISIBILITY/WIPER
  • Date of Incident: Nov-29, 2020
  • Date complaint filed: 11:44 Nov-29, 2020

Sunroof spontaneously shattered

2020 Lexus NX300
Parts: VISIBILITY/WIPER
  • Date of Incident: Nov-05, 2020
  • Date complaint filed: 14:01 Nov-24, 2020

On 11-05-2020 i was driving my new lexus (3200 miles on it) about 55 mph on a 4 lane highway in light traffic. It was a sunny afternoon and 84 degrees. All of a sudden there was a very loud explosion sound from above our heads and then the sound of glass flying off from the vehicle onto the roadway behind us. There was no road debris, flying rocks or cement trucks nearby that might have caused a rock to fly up and break the glass on the sunroof. I thought we had been shot at. I was able to pull over off the highway and got out to inspect the damage. That? S when i realized the sun roof had exploded. It exploded upward as the shards of glass indicated. The interior sun visor portion had been closed when this explosion took place otherwise my self and my passenger would have been seriously cut by flying shards of glass. It was at this point i took the pictures that i am attaching to this report. We immediately called the lexus dealer and brought the car to them on the next day. After 1 week they said the damage was caused by flying debris but did not explain how they came to this conclusion. They also said this wasn? T under warranty and we have to pay $1700 to have it repaired. To date, 11/24/2020 we still do not have our vehicle back from the lexus dealer. We have filed a claim with our insurance company, state farm. I disagree with this explanation and have found hundreds of documented cases such as mine that have been reported to nhtsa where the sun roof explodes outward for no reason. I hope the nhtsa will investigate these accidents and require manufacturers to use better, safer glass in the sunroofs. These sunroofs are becoming very common. Without oversight and safer materials there will be many more accidents and people will be seriously injured or worse. Please look into these sunroof accidents and help make vehicles safer.

2019 Lexus NX
Parts: FUEL/PROPULSION SYSTEM
  • Date of Incident: Nov-21, 2020
  • Date complaint filed: 19:41 Nov-21, 2020

My vehicle has the following safety risk" safety risk if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash. " and the manufacturer has failed to repair this issue in a timely manner. Please advise if i can claim the return and refund of this car due to this safety issue of high concern to me.

2015 Lexus RX350
Parts: FUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Nov-19, 2020
  • Date complaint filed: 17:14 Nov-19, 2020

Recall for fuel delivery pipe -replacement because of potential leak, causing a fire.

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