Lexus Complaints

  • 600 Complaints
  • 98 Crashes
  • 8 Fires
  • 65 Injuries
  • 1 Fatalities
  • A total of 600 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 10.8%, or 65 of those complaints have caused some degree of injury. 16.3%, or 98 were crash related, and 1.3%, or 8 complaints describe fire-related incidents.

Recent Complaints

2016 Lexus RX450H
Parts: SERVICE BRAKES
  • Date of Incident: May-04, 2021
  • Date complaint filed: 14:58 May-11, 2021

Actuator (breaks) failure on city street noise coming from under front of car when breaking slow to stop when breaking, confirmed by mavis mechanic to be issue and was sent back to dealer for replacement. Dealership tried to deny this is issue with these cars was told it was safe to drive only to find on internet it is not safe to drive the car. They want 3k to fix a known issue with the 2016 models. Car has 47k miles and is purchased dec2015 all other makes for this year (2016) appear to be recalled except the hybrid. Please consider extending the recall for the hybrid.

2017 Lexus ES350
Parts: ELECTRICAL SYSTEM
  • Date of Incident: Oct-01, 2020
  • Date complaint filed: 00:00 May-11, 2021

2017 lexus es350. Consumer writes regarding vehicles safety connect system being disconnected. *ld *js

Parts: UNKNOWN OR OTHER
  • Date of Incident: May-01, 2021
  • Date complaint filed: 15:54 May-03, 2021

While travaling on i-85 north, in cabarrus county toward greensboro , nc, a white mini van starting riding close to my car for about 15 seconds and then pulled back. Approx 15 seconds later my stereo switched stations and then got very loud. I lost all control of my display screen, volume, station selection, off/on... Etc. This has never happened before. I suspect that my car stereo was hanked by the occupants of the white mini van.

2019 Lexus RX350
Parts: POWER TRAIN
  • Date of Incident: Apr-23, 2021
  • Date complaint filed: 15:36 May-03, 2021

We took the car in because when the car is cold it does not shift properly. This problem has been happening and getting worse since it was there for a recall on the transmission software. Dealer refuses to acknowledge that there is a problem stating the diagnostic computer shows no error codes, while ignoring the fact when you shift from park to reverse or drive the vehicle jerks and the gear lever requires a lot of force to move into desired gear. Dealer refuses to repair the car or acknowledge the problem, instead they tried to sell me a $875 oil change. Dealer is also refusing to send me any paperwork that my car was there even after calling many times to request it, they promise to send it that day and never send it because "they are busy". Service advisor david ( taou) was very arrogant, condescending and dishonest.

2018 Lexus NX300
Parts: FUEL SYSTEM GASOLINE
  • Date of Incident: Apr-25, 2021
  • Date complaint filed: 00:00 May-03, 2021

Tl* the contact owns a 2018 lexus nx300. The contact stated that while parked in front of a store with the engine running, a pedestrian informed him that an unknown fluid had been pouring from underneath the engine. The contact immediately exited the vehicle and called the fire department. Once the fire department arrived on the scene, the contact was informed that the fuel hose was torn which caused a massive fuel leak. The vehicle was taken to an independent mechanic who installed a temporary rubber hose with the clamps from the ruptured hose. The vehicle was taken to rohrich lexus (2115 w liberty ave, pittsburgh, pa 15226) and the fuel hose failure was linked to a rodent chewing on the fuel hose or someone tampering with the hose. The contact disputed the dealer's assessment. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 30,000. The vin was unavailable.

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