What component or system failed or malfunctioned, and is it available for inspection upon request? My lexus 2020 ux200's brake malfunctioned and caused a crash accident into a restaurant on february 29th. It was inspected by lexus liability and an independent mechanic on march 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and i hired conducted assessment and confirmed that the accident was caused by brake module malfunction. The lexus freeze data shows brake module voltage from ecu appears to have dropped to 8. 6 volts prior to accident which caused the brake module malfunction. At the time of inspection, the voltage was 13. 8. It appears that the voltage drops intermittently. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer lexus inspected the car on march 13th under product liability case #240301000412. There is a police report. Insurance aaa totaled the car without inspecting the braking system. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car was originally purchased as a brand new car in 2020 and regularly maintained by lexus dealer. But the engine did not start one time with warning sign that the remote key can not be detected. Dealer replaced the car battery for this problem. There were times when the doors do not open for a few minutes. There were a few times that it seemed that the car did not come to a complete stop. There are many times that the car would jerk a bit and come to a sudden stop on its own when the car was driven normally and safely.
The contact owns a 2022 lexus ux200. The contact stated that the check engine warning light was illuminated. While driving approximately 30 mph, the vehicle stalled. While accelerating from a stop, the vehicle stalled. The contact stated that the transmission was slipping while driving at various speeds. The driver restarted the vehicle, waited an hour, and the vehicle restarted. The contact stated that the warning light disappeared. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed her about a transmission code and that the vehicle was stuck in the off position. The vehicle was taken to the local dealer, who informed the contact about the dtc codes that were found. The mechanic diagnosed the vehicle and located debris in the transmission and recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered assistance for the repair. The approximate failure mileage was 107, 000.
Tires came new with car in 2021. The two front tires are chunking. Back tires appear to be fine. Car is not out of alignment, has never been in an accident, no off roading or parking on gravel surfaces. Took it to a lexus dealer and service rep. Says he's never seen a car like this. I contacted bridgestone, they say there are no recalls - call reference number is [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
The contact owns a 2021 lexus ux250. The contact stated that while driving at 40 mph, he t-boned another vehicle. The air bags failed to deploy. The air bag malfunction warning light was illuminated. The contact did not sustain any injuries. The vehicle was towed to a tow yard. A police report was filed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.