Mazda Complaints

  • 975 Complaints
  • 93 Crashes
  • 8 Fires
  • 56 Injuries
  • 1 Fatalities
  • A total of 975 complaints have been filed with NHTSA for vehicles that are model year 2015 or newer. 5.7%, or 56 of those complaints have caused some degree of injury. 9.5%, or 93 were crash related, and 0.8%, or 8 complaints describe fire-related incidents.

Recent Complaints

Parts: UNKNOWN OR OTHERSERVICE BRAKES
  • Date of Incident: Jun-18, 2020
  • Date complaint filed: 17:18 Jul-01, 2020

Rear drivers side caliper becomes stuck when electric brake when disengaged causing over heating of rotor and excess heat to the wheel resulting in premature wear of rotor and brake pads and also could lose breaking capability i have made an appt with dealership to resolve issue on july 6th

2020 Mazda CX-30
Parts: SERVICE BRAKESFUEL/PROPULSION SYSTEMENGINE
  • Date of Incident: Jun-29, 2020
  • Date complaint filed: 04:27 Jun-30, 2020

I was driving car on. The highway and as i prepared to exit i braked and the car hesitated for 2 seconds before brakes engaged. Car has also had hesitation upon acceleration periodically. This has been an issue upon just a few weeks of ownership. The break issue was just recently 7-29-20 i have taken the car to the local dealership about the driving/accelaration issue twice without resolution.

Parts: SUSPENSION
  • Date of Incident: Jun-19, 2020
  • Date complaint filed: 10:28 Jun-29, 2020

Rattle/ knocking sound as front suspension moves up/down. Noise comes from around the upper front struts. This sound can is be heard clearer at highway speeds.

Parts: SERVICE BRAKES
  • Date of Incident: Jun-27, 2020
  • Date complaint filed: 08:15 Jun-29, 2020

Parking brake malfunction; dragging of rear wheels especially when turning; sudden seizing of brake while pulling out of parking lot

Parts: SERVICE BRAKES
  • Date of Incident: Jun-25, 2020
  • Date complaint filed: 15:22 Jun-27, 2020

DRIVING THE VEHICLE CAUSES THE REAR BRAKES TO GET HOT. THIS HAPPENED MULTIPLE TIMES IN SEPTEMBER (AROUND 40,000 MILES), AND I TOOK MY CX-5 IN FOR SERVICE. THE TECHNICIANS DID NOT FIND ANYTHING OPERATING INCORRECTLY, LUBRICATED THE BRAKES, AND RETURNED MY VEHICLE. WHEN I GOT MY STATE SAFETY INSPECTION, I WAS INFORMED THAT MY REAR BRAKES WERE PASSABLE, BUT PRETTY CRUMMY LOOKING BECAUSE OF HEAT DAMAGE. BECAUSE WE WERE LOCKED DOWN (DUE TO CORONAVIRUS) I WAITED A BIT AND JUST RECENTLY HAD THEM REPLACED. NOW THAT MY REAR BRAKES HAVE NEW PADS AND ROTORS, THE REAR BRAKE ISSUE IS HAPPENING AGAIN, SPECIFICALLY ON THE DRIVER'S SIDE THIS TIME. AFTER ABOUT 15 MINUTES OF HIGHWAY DRIVING, THE VEHICLE BEGAN TO SHAKE IN THE REAR AND THE TIRE PRESSURE MONITOR INDICATED THAT THERE WAS A PROBLEM. I TOOK IT IN TO THE DEALER AGAIN, AND THEY TOLD ME THE REAR BRAKES ARE OPERATING NORMALLY. HOWEVER, ON MY DRIVE HOME (18 MILES ON THE HIGHWAY), THE REAR OF THE VEHICLE BEGAN SHAKING AGAIN, SO I KNEW THE ISSUE WAS NOT RESOLVED. I CHECKED THE TEMPERATURE OF THE DRIVER'S SIDE REAR BRAKE ROTOR, AND IT WAS OVER 400 DEGREES (THE OTHER ROTORS WERE AROUND 150, SEE PAGE 9 OF ATTACHED DOCUMENT). I CONTACTED MAZDA CUSTOMER SERVICE ABOUT THIS ISSUE, AND THEY TOLD ME THAT BECAUSE THE DEALER CAN'T DETECT AN ISSUE, THERE IS NOTHING THEY CAN DO. MAZDA HAS ISSUED TSBS RELATED TO THE ELECTRONIC PARKING BRAKE FOR MY VEHICLE, BUT I BELIEVE THEIR DIAGNOSTIC STEPS ARE NOT SUFFICIENT TO DETECT ALL CASES OF THE ISSUE. THEIR DIAGNOSTIC STEPS ARE ALL RELATED TO LOW-SPEED DRIVING, BUT MY ISSUE ONLY PRESENTS ITSELF AFTER DRIVING ON THE HIGHWAY FOR A PROLONGED PERIOD.

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