2020 Mazda CX-30 - UNKNOWN OR OTHER Failure Complaint (#b0c5ea)

2020 Mazda CX-30

• Date of Incident: Apr-13, 2024
• Date complaint filed: Apr-24, 2024
• Failed components: UNKNOWN OR OTHER

My sunroof spontaneously shattered/exploded during a standstill at a stoplight while waiting to enter a freeway. The glass sunroof panel appeared slightly curved upwards (caused by built up interior pressure? ) and the shattered hole is right below my roof crossbar. There is no damage to metal roof surface or crossbar. My interior roof slider was closed when my sunroof shattered as it could have compromised my family's safety. After the incident, i drove my vehicle to the nearest dealership (capistrano mazda) but they didn't lift a finger besides taking a couple pics and suggested i call their 800 customer experience center number. Since it was a saturday, i reached out through mazda's customer experience email. I didn't hear back from mazda until 4 days later on [xxx] requesting additional information (address, vin # & mileage). After providing requested information, i didn't hear back from mazda until [xxx] suggesting i bring my vehicle back to capistrano mazda dealership for a diagnosis. Almost 10 days had passed with no action from mazda while i still had to commute to/from work dealing with loud incessant cabin noise from shattered sunroof open cavity. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

Vehicle VIN Info