Cracked cylinder head. Burning oil smell. Coolant leaking into oil. Car purchased a year ago for $21,500. Dealer i bought it from paid 1/2 after sending it out to mazda to be diagnosed and fixed.
My sunroof spontaneously shattered/exploded during a standstill at a stoplight while waiting to enter a freeway. The glass sunroof panel appeared slightly curved upwards (caused by built up interior pressure? ) and the shattered hole is right below my roof crossbar. There is no damage to metal roof surface or crossbar. My interior roof slider was closed when my sunroof shattered as it could have compromised my family's safety. After the incident, i drove my vehicle to the nearest dealership (capistrano mazda) but they didn't lift a finger besides taking a couple pics and suggested i call their 800 customer experience center number. Since it was a saturday, i reached out through mazda's customer experience email. I didn't hear back from mazda until 4 days later on 4/17/24 requesting additional information (address, vin # & mileage). After providing requested information, i didn't hear back from mazda until 4/23 suggesting i bring my vehicle back to capistrano mazda dealership for a diagnosis. Almost 10 days had passed with no action from mazda while i still had to commute to/from work dealing with loud incessant cabin noise from shattered sunroof open cavity.
The contact owns a 2018 mazda mazda3. The contact received notification of nhtsa campaign number: 23v487000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the back over prevention camera was flickering and distorted. The vehicle was taken to the dealer on two occasions. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. Vin tool confirms parts not available.
The infotainment system on my car randomly repeatedly and frequently registers inputs when i am not making any. This has happened more times than i can count over the past several years. It will call people in my contacts, change settings on my car including safety settings, it will blast the volume, turn the volume all the way down, etc. This causes me to repeatedly take my eyes off the road to undo all of the unwarranted inputs which is a safety concern and has almost caused an accident at least once. There is an open recall for model years 2014 to 2016 for this exact issue. I am not sure why there is no 2017 recall since this is the exact same problem of "ghost touch" in previous model years.
The contact owns a 2018 mazda mazda3. The contact received notification of nhtsa campaign number: 23v487000 (back over prevention). The local dealer was made aware of the issue and an appointment was scheduled to have the vehicle serviced. The contact arrived for the appointment but was informed a few hours later that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2024 mazda cx-30. The contact stated that the instrument panel was illuminated with several warning lights. The contact stated that the rearview camera and the cruise control failed to operate as intended. The vehicle was taken to the dealer but not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The failure mileage was 900.
The cylinder head cracked and caused oil to spill out. This was inspected at towne mazda in orchard park, ny. I was driving ~50 miles when the issue occurred, and had driven approximately 40 of the 50 miles when me and my sister pulled over and noticed my engine smoking and the burning smell to be pungent. Had i not pulled over, it could have led to engine misfire and damage to other parts of my vehicle. The dealer confirmed the need for a new cylinder head and parts, and is currently repairing the vehicle. The component was not recently inspected by the manufacturer, police, insurance. During the course of driving, after about ~35 miles, the oil pressure light turned on. I drove roughly 5 more miles before i pulled the car over to have it towed to my mazda dealership.
Slowly and cautiously entered parking lot of a small strip mall. Proceeded to a parking space located in between two parked vehicles. Maneuvering into parking space i removed foot from gas pedal toward the break pedal; before foot made contact with break pedal the vehicle accelerated on its own surging over the cement parking bumper, over bushes, through the grass, down the curb and into the street. I jammed on the breaks. Lifting foot from break pedal i did not touch the gas pedal in fear the surge might happened again. Instead i allowed the vehicle to coast as i guided vehicle to the curb. In all the commotion, while trying to control vehicle safely i noticed the dashboard transmission indicator lights flash from park to drive to neutral. Safety issues for me and family at risk because we had no control over the acceleration of the vehicle.
Car suddenly, unexpectedly, and without warning lost power while driving putting us at risk for serious collision/injury with inability to drive the car and then gave "hybrid system malfunction" warning. This occurred after performing the recall which was supposed to address this issue.
The contact owns a 2018 mazda cx-5. The contact stated that while her son was driving at approximately 45 mph, the check engine warning light was illuminated. The contact also stated that the vehicle lost motive power and stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump and fuel rail needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,896.