Subaru Complaints

2020 Subaru Outback
  • Date of Incident: Apr-24, 2024
  • Date complaint filed: Apr-24, 2024
  • Failed components: VISIBILITY/WIPER

Windshield developed crack without impact. Crack runs from the bottom of windshield in front of steering wheel up to the middle of the windshield, impairing visibility. This is the fourth failed windshield on this vehicle within 4 years and 60,000 miles. Average lifespan of windshield on this car is less than 12 months. Previous windshields cracked with minor hits from pebbles at highway speeds. Windshield has not been inspected by manufacturer, police, or insurance representatives, but is available for inspection.

2018 Subaru Outback
  • Date of Incident: May-01, 2023
  • Date complaint filed: Apr-24, 2024
  • Failed components: UNKNOWN OR OTHER

The display screen has spots and fog like symptoms on the screen. Certain angles when the sun hits the screen it is not visible to see what is on the screen like the map or other settings.

2019 Subaru Forester
  • Date of Incident: Mar-05, 2024
  • Date complaint filed: Apr-24, 2024
  • Failed components: VEHICLE SPEED CONTROL, AIR BAGS, and SERVICE BRAKES, HYDRAULIC

The contact owned a 2019 Subaru Forester. The contact stated while parking the vehicle, the vehicle suddenly accelerated to approximately 80 MPH unintendedly. The contact stated that she depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that the vehicle spun several times, causing her to lose control of the vehicle. The contact stated that the vehicle hit several power generator boxes while spinning. The vehicle then turned around and drove across the street unintendedly, and the front end of the vehicle crashed into a pine tree. The contact stated that the forward collision avoidance failed to engage. The air bags failed to deploy. The neighbors assisted the contact out of the vehicle. The contact stated that she was shocked and was assisted in a chair. The contact that she later felt pain all over the body and was taken to the hospital, where she was informed that she had sustained a broken sternum, bruises and pain all over the body. The insurance company towed the vehicle to a tow lot, where it was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and sent a field engineer who retrieved the EDR from the vehicle. The manufacturer later informed the contact that the information retrieved from the EDR indicated that there was no vehicle malfunction, and that the air bags had not deployed because the impact was not significant. The failure mileage was approximately 34,000.

2024 Subaru CROSSTREK
  • Date of Incident: Apr-24, 2024
  • Date complaint filed: Apr-24, 2024
  • Failed components: FORWARD COLLISION AVOIDANCE: WARNINGS

While making a left turn out of a parking lot, across one lane of the two-lane road to the middle left-hand turn lane of the traffic signal, the car cut power and issued an alert (which i could only hear - not see due to the urgency of the situation) causing me to almost get t-boned by traffic in the lane that i was crossing. I think the car sensed the stopped traffic i was facing, and the car didn’t realize i was turning left, and “thought” i was going to collide with the stopped traffic, engaging the pre-collision braking system, which was not correct for the situation and almost caused a crash. There is no way to have a dealer verify the issue as it was just situational. There was an emergency warning issued both on the dash (which i couldn’t see due to the urgency of the situation) and an auditory alarm (which i heard as the car cut power to the engine).

2019 Subaru Outback
  • Date of Incident: Apr-15, 2024
  • Date complaint filed: Apr-23, 2024
  • Failed components: ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, and LANE DEPARTURE: WARNING

The infotainment system in my 2019 Subaru Outback glitched/ stops working randomly. I have a video of the touchscreen glitching and making selections betweens apps by itself. Also, I've started having random alerts pop up on the dash, such as: " obstacle ahead" when there is not an obstacle ahead or "roads may be icy" when it is 60 degrees outside. I reported it to Subaru, which they advised me to take it to Crown Subaru to have them take a look at it and they can submit a claim. I took it to the Crown Subaru & when I told them the problem, the lady that helped me stated, " yeah, this is common, I know exactly what your talking about." She then called another employee and told him she needed a quote for a infotainment center that was delaminating and was making selections on it's own. A week later I received a call from Subaru stating they would pay $500 of the bill as a one time goodwill gesture. The quote from Crown Subaru was for $900.

2013 Subaru BRZ
  • Date of Incident: Mar-25, 2024
  • Date complaint filed: Apr-23, 2024
  • Failed components: ENGINE AND ENGINE COOLING

The contact owns a 2013 subaru brz. The contact stated while driving approximately 30 mph, the vehicle stalled. The contact stated that several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with maintenance failure. The contact discovered nhtsa campaign number: 18v772000 (engine and engine cooling) however, the vin was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 58,498.

2020 Subaru Outback
  • Date of Incident: Apr-21, 2024
  • Date complaint filed: Apr-22, 2024
  • Failed components: VISIBILITY/WIPER

Have had to replace front windshield 4 times in less than two (2) years due to windshield being cracked by small debris from other vehicles passing by. These have been very minor rocks that have hit the windshield with three of the times it occurred at less than 40 mph. One occurred when i was driving in a residential area at 20 mph. One event occurred spontaneously overnight with the car sitting inside an enclosed garage. Took a picture of the latest event. Concerned that if the window cracks that easy, what would happen if i am in an accident. Subaru is aware of the problem. Windshields have not been inspected by others. No warning lamps, messages, et cetera are related to these events. Review of web comments reveal that it is not an isolated event. Seems to be a design issue and how their eyesight system affects the windshield design.

2022 Subaru Outback
  • Date of Incident: Apr-20, 2024
  • Date complaint filed: Apr-22, 2024
  • Failed components: VISIBILITY/WIPER

Windshield suffered a large stress crack while parked overnight. Came out to an 18” stress crack in the morning. A long, single, curved crack with no point of impact. Later in the day, still while parked, the stress crack extended half the width of the windshield. Took the car to the dealership and was informed that the windshield is not covered under warranty.

2016 Subaru CROSSTREK
  • Date of Incident: Sep-19, 2023
  • Date complaint filed: Apr-22, 2024
  • Failed components: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

The contact owns a 2016 subaru crosstrek. The contact stated that while coming to a stop at a traffic signal, the vehicle was idling roughly. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that the failure occurred frequently whenever the a/c was running. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the throttle body needed to be cleaned. The vehicle was repaired. The contact stated that the failure returned, and the vehicle was taken back to the same dealer who diagnosed the vehicle and determined that the alternator and belt tensioner needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 32,000.

2018 Subaru Outback
  • Date of Incident: Mar-01, 2024
  • Date complaint filed: Apr-22, 2024
  • Failed components: ELECTRICAL SYSTEM and UNKNOWN OR OTHER

Audio system does not work which does not allow - hands-free use of phone - sound alert when nearing railroad crossing - voiced directions when using waze

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