2023 Toyota TACOMA - SEATS Failure Complaint (#b0b097)

2023 Toyota TACOMA

  • Date of Incident: Mar-26, 2024
  • Date complaint filed: Mar-26, 2024
  • Failed components: SEATS

The front driver's seat is loose and has movement/play. Described by dealer service tech as a 'wobble'. Seat is not fully secure/stable. Vehicle was taken to original delivery dealer (dublin toyota, 4321 toyota dr, dublin ca 94568) for inspection, ro#[xxx]. The vehicle was returned without the issue being corrected. Received verbal response that the dealer was not able to do anything about it (incl replacement of components, etc. And was told other 2023 model year tacomas exhibit the same behavior of the loose driver's seat). Called and spoke with toyota brand engagement (800) 331-4331 as instructed by the service advisor. Ticket was recorded as case [xxx] and was closed without solving the issue. I was advised by the toyota case in that case [xxx], where the agent recommended i speak with another dealer (livermore toyota) to get a second opinion before the case could get escalated. The vehicle was not repaired and i was sent home with the loose seat. Per the description from repair order [xxx], on [xxx]: "cause: driver's seat seems loose and wobbles. Remove seat assembly and check all hardware. Everything checked ok. Reinstall seat and tighten mounting bolts. Check with another 2023 tacoma vin [xxx]. Driver's seat operation is the same. Thank you 2426" i strongly believe that a loose driver's seat that exhibits 'wobble' is unsafe and also causes discomfort / lack of confidence for the driver. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

Vehicle VIN Info

VIN Pattern3TMCZ5AN*PM******
Drive Type4WD/4-Wheel Drive/4x4
Gross Vehicle Weight RatingClass 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)
ManufacturerTOYOTA MOTOR MFG DE BAJA CALIFORNIA S DE RL DE CV
MakeTOYOTA
ModelTacoma
Model Year2023
Series305 Series
TrimDouble Cab
Body Cab TypeExtra/Super/Quad/Double/King/Extended
Body ClassPickup
Vehicle TypeTRUCK
Engine Model2GR-FKS
Engine ConfigurationV-Shaped
Engine HP278
Engine KW207.305
Engine Displacement (L)3.5
Engine Displacement (CC)3500
Engine Displacement (CI)213.583
Other Engine InfoPORT+DIRECT
Primary Fuel TypeGasoline
Tire Pressure Monitoring System (TPMS)Direct
Front Air Bags1st Row (Driver and Passenger)
Knee Air Bags1st Row (Driver and Passenger)
Side Air Bag1st Row (Driver and Passenger)
Curtain Air BagsAll Rows
Seat BeltsManual
Other Restraint System InfoSeat Belt: All seats
Plant Company NameToyota Motor Mfg de Baja California S de RL de CV
Plant CityTIJUANA
Plant StateBAJA CALIFORNIA
Plant CountryMEXICO
Comparison List:
Comparison list is empty, please add cars.