2020 Ford EDGE - ENGINE, POWER TRAIN, and VEHICLE SPEED CONTROL Failure Complaint (#b0bdbe)

2020 Ford EDGE

• Date of Incident: Apr-14, 2024
• Date complaint filed: Apr-14, 2024
• Failed components: ENGINE, POWER TRAIN, and VEHICLE SPEED CONTROL

On [xxx] at [xxx] i was driving home from work as i turned on [xxx] road in jackson ca i felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and i made it to the stop light at the end of the road once i stopped for less than 1 minute the light turned green, i tried to go and the vehicle shut off and began to roll back i had to step on the break and the car behind me reversed so i would not hit him and then the screen flashed a turn vehicle off and restart engine i tried multiple times about 6. Cars had to go around me as i was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes i couldn’t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, i ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [xxx] and had no issues i keep up on the maintenance i got the vehicle used from enterprise with a mileage of 52,559 on [xxx] the vehicle now has only 96,634 i’ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, i’m calling enterprise for warranty information if there’s any and ford to see if there is any manufacturer warranties hoping to hear back this week. Information redacted pursuant to the freedom of information act (foia),

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