The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
| VIN Pattern | 2FMPK3J9*JB****** |
| Drive Type | FWD/Front-Wheel Drive |
| Gross Vehicle Weight Rating | Class 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg) |
| Manufacturer | FORD MOTOR COMPANY OF CANADA, LTD. |
| Make | FORD |
| Model | Edge |
| Model Year | 2018 |
| Series | SEL |
| Body Class | Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV) |
| Vehicle Type | MULTIPURPOSE PASSENGER VEHICLE (MPV) |
| Engine Model | 2.0L GTDI w/premium fuel |
| Engine Configuration | In-Line |
| Engine Manufacturer | Ford |
| Engine HP | 245 |
| Engine KW | 182.697 |
| Engine Displacement (CC) | 2000 |
| Engine Displacement (CI) | 122.047 |
| Primary Fuel Type | Gasoline |
| Transmission Style | Automatic |
| Brake System Type | Hydraulic |
| Electronic Stability Control | Standard |
| Traction Control | Standard |
| Blind Spot Monitoring System | Optional |
| Rear Visibility System | Standard |
| Daytime Running Light | Standard |
| Tire Pressure Monitoring System (TPMS) | Direct |
| Keyless Ignition | Standard |
| Auto Reverse System | Standard |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Side Air Bag | 1st and 2nd Rows |
| Seat Belts | Manual |
| Plant Company Name | Oakville |
| Plant City | OAKVILLE |
| Plant State | ONTARIO |
| Plant Country | CANADA |