The contact owns a 2018 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed with coolant intrusion in the short block and spark plugs. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.
2018 Ford Escape threw P0303 code (misfired cylinder 3) multiple times. Had towed to local ford dealership. Diagnosed as coolant intrusion, recommended engine replacement at cost of $10,400. Mileage at time of diagnosis was 57,974. Further research into issue shows this is a known issue with this engine and Ford has issued a Costumer Satisfaction Program notice 21N12 for repairs to a select number of vehicles but the problem is clearly beyond this issued CSP notice. I have made several attempts to contact Ford Corporation (certified letter, 3 emails to CEO James Farley, and messaged Ford Motor Company via social media platform, all which have been ignored. I have also used the chat feature with Ford and they are unable/unwilling to provide contact info to senior leadership.
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the engine started overheating with the high engine temperature warning light illuminated. The contact pulled over to the side of the road and added coolant to the coolant reservoir and waited for the engine to cool down. The vehicle was restarted, and the contact inspected the vehicle and became aware that the coolant reservoir level was low and added coolant. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic result was provided to the contact. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.
The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the vehicle failed to properly accelerate and lost automotive power. The check engine warning light had flashed on and off and the vehicle stalled. The vehicle was taken to the local dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V525000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 115,000.
The engine suffered a catastrophic failure on 11/26/2024 with coolant leaking into the engine producing a white noxious smoke from the exhaust, engine overheating, and engine misfires. The engine light did not appear. It was the smoke from the exhaust that alerted me to the issue. At the time of the engine overheat i was driving interstate 10 in desert center ca. It was apparent the coolant was leaking. There were no mechanic shops nearby. A good samaritan driver had coolant to add to my engine. I had the engine inspected by three separate mechanics, all identified the issue as a known defect in the 2. 0l ford ecoboost engine. The engine failure occurred at approximately 73,500 miles, which i believe is premature given the vehicle's maintenance history and mileage.
The contact owns a 2015 Ford Escape. The contact stated while driving at various speeds, the message "Liftgate Ajar" was displayed while the liftgate was securely closed. Additionally, the contact stated that the failure had caused the interior lights and the marker lights to remain illuminated upon parking the vehicle. An unknown dealer was notified of the failure and informed the contact that the VIN was not under a recall related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.
Internal coolant leak into engine
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was an engine misfire. Additionally, the contact stated while driving approximately 70 MPH, the check engine warning light illuminated. The vehicle was taken to an unknown dealer, where the DTC code was cleared. The contact stated that the failure recurred while driving. The vehicle was taken to another dealer and DTC code: P0301 (Cylinder #1 Misfire) was retrieved. The dealer determined that cylinder #1 had misfired due to coolant intrusion and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.
Check engine light came on while normal driving on highway and car immediately started running rough, power cutting out, engine sputtering. I immediately exited highway & pulled into a Ford dealership that was right off the highway. They hooked up a code reader & got a P0301 code error, misfire in cylinder 1. They said it could be a number of things wrong but couldn't get my car in shop for 2 weeks. Replaced spark plugs& coil, no difference, checked fuel injection & pressure seemed ok. Did some research found that there is a known issue with the 2017 Escapes 1.5 liter eco boost turbo engines involving coolant leaking into cylinders causing the same exact problem I am experiencing with my vehicle. I have done regular oil changes & other maintenance on the vehicle since purchasing in 2020 and haven't had any problems really other than having to replace the water pump prematurely in my opinion at much higher costs than I have ever seen for such repair. I still owe a decent amount in the vehicle and this break engine issue is a great hardship to me personally as it is my only vehicle and is greatly hindering my ability to travel to & from work. I cannot afford a high repair bill and by my research I'm looking at a minimum of $750 and possible engine replacement at estimated $10,000 which is more than I owe & more than the car's estimated value. Ford has always been my family's preferred choice of vehicles so I'm counting on that confidence in Ford motor co to determine if my vehicle could indeed be included among the models affected by the published recalls on the 2017 escapes so that my vehicle can be repaired at no costs and I can get back on the road and otherwise avoid losing my job & having to voluntarily surrender the vehicle in lieu of repossession. I understand that repairs are sometimes required but the issue with my vehicle seems sudden with no prior warnings and with so many same model & year escapes having the exact same problem a recall seems very likely.
The contact owns a 2018 Ford Escape. The contact stated while driving 20 MPH, the parking brake engaged independently, and the vehicle came to a stop on the highway. The contact shifted into park(P), turned off and restarted the vehicle; however, the accelerator pedal was depressed, and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the parking brake and the driver’s side rear caliper needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 100,000.