2023 Hyundai Tucson - SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, and LANE DEPARTURE: ASSIST Failure Complaint (#b0c2e9)

2023 Hyundai Tucson

• Date of Incident: Apr-16, 2024
• Date complaint filed: Apr-20, 2024
• Failed components: SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, and LANE DEPARTURE: ASSIST

While driving 35mph on a 3-lane street in the far left lane, a driver of a Ford F-150 was in the center lane about two car lengths ahead, decided to make a right turn onto a residential street (as if he were driving a semi). As I got closer, the forward collision warning suddenly alerted and immediately initiated emergency braking system causing all 3 passengers to be thrown forward. I hit the steering wheel before seat belt caught me. I was not even within distance and he was turning in opposite direction of my lane. There also seems to be sensitivity issues with lane keeping feature as in Phoenix, there are never ending freeway construction with make-shift lanes not always marked well. On several occasions the steering wheel was jerked out of my hands because it couldn’t detect the lanes any longer. It has caused me to avoid freeways all together and has made me miss the exit off the freeway twice now. I thought this feature only activated during active cruise control, but apparently it does it regardless. Now I’m beginning to have problems with display going out at the worst times. I will be taking my Tucson to a dealer to have them deactivate both systems & advise of display. I shouldn’t have to pay for this. I’ll take over the driving, thank you very much!

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