Infiniti QX50 Complaints

2019 Infiniti QX50
  • Date of Incident: Jun-19, 2024
  • Date complaint filed: Jul-14, 2024
  • Failed components: ELECTRICAL SYSTEM

All vehicle doors and sometimes lift gate fail to open either by key fob or by indoor automatic door locks. Have to use valet key to open driver door (alarm does not sound), then enter vehicle and manually unlock or lock desired door. Safety issue because kids can automatically exit or any individual can enter the vehicle unannounced while stopped. Neighbor has exact same vehicle year and model and is experiencing the same issues.

2020 Infiniti QX50
  • Date of Incident: Mar-18, 2024
  • Date complaint filed: Jul-14, 2024
  • Failed components: VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, and FORWARD COLLISION AVOIDANCE: WARNINGS

1. Collision warning sensor activated while driving in the #1 lane( closest to the cement highway dividers) and aggresively braked and slowed while diving at 77 mph. Not safe!! 2. Even thou i purposely turn the radio "off" when exiting my car, upon entering my car after a short duration of time, the radio turns "on" without any assistance by me.... Very frustrating!! Vehicle has been inspected by the local infiniti dealership.... They're clueless and of no assistance or help.

2016 Infiniti QX50
  • Date of Incident: Jul-03, 2024
  • Date complaint filed: Jul-04, 2024
  • Failed components: VEHICLE SPEED CONTROL

I was driving and came to a red light behind other cars. I was completely stopped with brakes applied and vehicle suddenly lurched forward, rpm’s reved up over 3,000 without me accelerating. I was about two blocks from home and was able to make it by slowly driving and jerking all the way. Mechanic codes were 720 output speed sensor. Very alarming situation! I could have easily hit the car in front of me if i would have been any closer, or worst yet a pedestrian! Appears to be critical safety issue and something that may need to be recalled.

2016 Infiniti QX50
  • Date of Incident: Jun-13, 2024
  • Date complaint filed: Jun-13, 2024
  • Failed components: ENGINE, FUEL/PROPULSION SYSTEM, and POWER TRAIN

So after my initial report about my engine catching fire on the highway, i received an invoice for $5,000 for a used engine with 80k miles on it; plus another $2800 for the service fee. I already put down about $3900 for the engine repair. The mechanic sent me pictures of the engine with the holes on it that caused the damage (or the holes might have happened during the fire). I’m attaching photos sent to me, from my mechanic, showing the holes/damage on the engine, for your consideration and a photo of the initial repair bill (including receipt of my deposit) for your review … also, i still need to pay another $4300 to pick it up, but he said my check engine light is still on due to a transmission, that may be related to the valve body failing. What are these qx50s still being sold?? On the car forums and youtube, there are so many issues with the engines and the transmissions (including the 450k that are currently under investigation). And their consumer affairs dept is extremely hostile about the situation, when you call into the infiniti office/headquarters. These defective engines/ transmissions need to be recalled, as soon as possible. They’re extremely dangerous and infiniti is not taking responsibility for the problem. Why is the govt not intervening on behalf of the infiniti owners??

2016 Infiniti QX50
  • Date of Incident: Apr-15, 2024
  • Date complaint filed: May-31, 2024
  • Failed components: AIR BAGS

The contact owns a 2016 infiniti qx50. The contact stated that while driving or parked, the “air bags deactivated” and “seat belt detached” warning lights illuminated. The vehicle was taken to an independent mechanic and a local dealer. The independent mechanic performed an electronic reset on the vehicle and the lights were off for one day; however, the failure reoccurred. The independent mechanic related the failure with the nhtsa campaign number: 16v244000 (air bags) however, the vehicle was not included in the recall. The local dealer diagnosed the vehicle and confirmed a failure with the sensor module for the air bags. The contact approved the repair; however, the vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

2016 Infiniti QX50
  • Date of Incident: May-17, 2024
  • Date complaint filed: May-22, 2024
  • Failed components: POWER TRAIN:AUTOMATIC TRANSMISSION and POWER TRAIN

The contact owns a 2016 infiniti qx50. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that following the warning light illumination the vehicle hesitated to accelerate. The vehicle was taken to the mechanic and diagnosed as a speed sensor module located inside the transmission. The contact was advised the module being in the transmission caused the transmission to overheat requiring valve body replacement. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 110,000.

2016 Infiniti QX50
  • Date of Incident: May-10, 2024
  • Date complaint filed: May-22, 2024
  • Failed components: ENGINE

The engine blew up on the expressway. And this has happened for many other qx50 drivers.

2016 Infiniti QX50
  • Date of Incident: May-10, 2024
  • Date complaint filed: May-13, 2024
  • Failed components: ENGINE and FUEL/PROPULSION SYSTEM

There are 2 check engine codes that came up as an issue for my vehicle, out of the blue: p0720 and p0500. I reached out to my mechanic and he couldn't fix it. So my plan was to take it to the dealership at the end of this month; however, while driving the vehicle back from my sister's house, the bottom of the car caught on fire and i had to pull over to jump out the car with my children. Called 911. The police and fire dept came, but the fire had gone out by that time, so the officer had the vehicle towed off the highway. Looked into the issue online and apparently it's very common. One infiniti dealership said that he fixes about 30 per month. Why didn't infiniti issue a recall for this very serious, hazardous situation? Where is their due diligence to fix this problem for their customers? Why are they letting so many vehicles fail? What happened to reasonable due care? Is it not enough that they are aware of this issue and won’t recall it, but what about the physical danger that they are putting us in? And the emotional distress they caused my children, having to jump out of their vehicle on a highway in the middle of the night? Doesn’t infiniti have a minimum safety requirement of due care to mitigate hazards for its customers?

2019 Infiniti QX50
  • Date of Incident: May-03, 2024
  • Date complaint filed: May-03, 2024
  • Failed components: ENGINE

While driving i heard a roaring noise from my engine and my car’s a/c stopped cooling. I have no warning messages from car regarding the engine. The noise only stops once the car is fully powered off. I recorded a video of the noise and alert panel that shows no warnings/issues. Will be contacting my local service department.

2019 Infiniti QX50
  • Date of Incident: Mar-24, 2024
  • Date complaint filed: Mar-27, 2024
  • Failed components: ENGINE and POWER TRAIN

About five months ago, while driving on the highway, the care would say it's in drive, but sounded like it couldn't get out of 1st gear and i'd get high rpms. Thankfully there was stop-and-go traffic and i didn't have to exit pull off the highway or hit high speeds. I exited at the next exit and, as soon as the car stopped, it wasn't possible to get it into gear. Eventually the car started and i was able to get into gear and drive it using manual drive mode. Once at the dealership we were told it was a bad vcr and they needed to replace that to get it going. That was around 38,000 miles. This most recent incident, i had just gotten onto the highway when i started to hear a low whiney noise when pressing the accelerator. I only had a few miles till my exit and decided to continue, thinking it might just be debris or something. After exiting, i literally rolled into the gas station because the car, despite being in drive, was not in gear. The car stalled and i couldn't get it started, or i could get it started, but it refused to go to neutral to allow me to push it out of the way. Eventually, the car started and i was able to put it into drive. Thinking it was the same issue, i planned to drive it the 2 miles home. I made it to the first traffic light and the car turned off, leaving the me stranded in the middle lane of the road. I called the police and tow trucks to come help me get the car moved (no one knows how to put the car into an emergency neutral position including the 2 officers, 4 tow truck drivers and an infiniti mechanic that was driving by). Eventually the tow truck came and i was able to drop it off at the dealership, who have told me there is "a chunk of bearing material in pan with copper particulates. " i'm currently around 40,000 miles.

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