2019 Jaguar I-PACE - POWER TRAIN Failure Complaint (#b0b551)

2019 Jaguar I-PACE

• Date of Incident: Apr-01, 2024
• Date complaint filed: Apr-02, 2024
• Failed components: POWER TRAIN

I turned my vehicle on and it showed a gearbox fault detected message. I was able to put the car in reverse and accelerate to 2 mph while reversing. The car began to slow down even with my foot on the accelerator as if there was no power. I was fully reversed out of my parking spot and went to put the car in drive as i was in the middle of the very busy parking lot with cars waiting on either side to continue driving. The car would then turn on the parking break as i pressed the accelerator, no matter which gear i was in. I was stranded at an angle, causing traffic to be delayed with cars backed up all the way to both entrances of the parking lot and vehicles in the street at a complete stop to enter with a 40mph speed limit. I had to get my vehicle towed to jaguar dealer service and after diagnostic the harness for the parking pawl has failed and needs to be replaced. If i had been reversing out of my home into the street, or really anywhere else than the parking lot i was in, i would have caused an accident. We’re lucky an accident wasn’t caused from people being stopped in the street.

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