2019 Jaguar I-PACE - ELECTRICAL SYSTEM Failure Complaint (#b0b586)

2019 Jaguar I-PACE

• Date of Incident: Jun-30, 2022
• Date complaint filed: Apr-02, 2024
• Failed components: ELECTRICAL SYSTEM

Since purchasing our vehicle, we have been beset with several problems. The battery system to the vehicle has been malfunctioning consistently since at least june of 2022. The entire electrical system in the vehicle did not respond. We had to have the vehicle towed to the local jaguar dealer. In june of 2023, we had another instance where the car was not coming on and we had been receiving notification about a “traction battery fault. ” we again had to get the car towed to the local jaguar dealer because the vehicle was inoperable. We were told that the electrical battery and the auxiliary battery needed to be replaced after a service inspection on june 30, 2023 and “that is why the vehicle would not start up for us. ” we received notice on june 28, 2023 along with other jaguar i-pace owners about an open recall of the electric suvs made from 2019 to 2024 in the united states. The recall notice number [xxx] was issued after the national highway traffic and safety administration (nhtsa) found that “the high-voltage battery overheating increases the risk of a fire. ” the nhtsa required the following remedy that “the battery energy control module software will be updated by a dealer, or through an over-the-air (ota) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge. ” our car received an ota update to the software of the vehicle following the nhtsa recall and was cleared for pick-up on [xxx]. Yet, this did not solve the problems with the car. The battery problems have only become more severe with the vehicle. In december of 2023, we again experienced an issue where we got a “traction battery default” message. We took the car into the local jaguar dealer out of fear of an electrical failure and the car becoming inoperable once again. The car stayed at the local dealer for over a month. The local jaguar dealer informed us that the parts to replace the battery were on back order. Please see attached letter. Information redacted pursuant to the freedom of informati

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