The contact owns a 2017 mercedes- benz sprinter 350. The contact stated that while driving at various highway speeds the warning message "def is low" had suddenly displayed and the vehicle went into "limp mode" causing the speed to suddenly reduce to 5 mph. The vehicle was taken to the local dealer who diagnosed that the def tank was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 44,000.
| VIN Pattern | WDAPF4CC*H9****** |
| Gross Vehicle Weight Rating | Class 3: 10,001 - 14,000 lb (4,536 - 6,350 kg) |
| Manufacturer | MERCEDES-BENZ, AG |
| Make | MERCEDES-BENZ |
| Model | Sprinter |
| Model Year | 2017 |
| Series | 3500 |
| Body Class | Incomplete - Chassis Cab (Single Cab) |
| Vehicle Type | INCOMPLETE VEHICLE |
| Engine Displacement (CC) | 3000 |
| Engine Displacement (CI) | 183.071 |
| Primary Fuel Type | Diesel |
| Wheelbase - Short | 170.31 |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Seat Belts | Manual |
| Seat Belt Pretensioner | Yes |
| Other Restraint System Info | Type 2 seat belts with load limiters and pretensioners |
| Plant City | LUDWIGSFELDE |
| Plant Country | GERMANY |