My name is [XXX] and I would like to file a complaint against Toyota. I purchased my RAV4 XLE in 2020 after returning home from military training. This was my dream car and I was filled with joy to be able to purchase it. In the four years I have had it, I have had minimal issues, nothing to note other than normal wear and tear, until recently. The "Engine Maintenance Required" light came on roughly 3 weeks ago. I deemed it to be my oil change notification and reset it knowing when my next oil change was due. The notification came back on to which I started investigating further. I typed in "2020 RAV4 Engine Maintenance Required" into Google and was surprised at how many car forums and complaints popped up for this exact problem. It was an astronomical number of complaints made by loyal Toyota owners. I scrolled for an hour reading everyone's story, which was almost identical to mine. I made an appointment at my nearest Toyota in Bountiful, UT to get a diagnostic test done. Not to my surprise, the code that was tripping the system was for the 'coolant bypass valve.' I was quoted $660 for the parts and labor. After getting a price breakdown and verbally stating how frustrated I was with this issue due to how many others online had the same issue and there not being a recall, I felt like my only option was to pay it and suppress my anger. I am not upset with the Toyota dealership I went to. I am upset that this is a very known issue that even the mechanic verbally stated knowing about, and that Toyota as a large corporation is not doing right by the people who swear by owning Toyota's and their reputable reputation. I called two private mechanics about the issue and they both stated that they have worked on several RAV4's with this issue. It is not cosmetic, it is a critical issue that needs to be fixed. I hope this complaint makes it to the right hands and a solution is implemented so people can enjoy their car without these worries. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
| VIN Pattern | 2T3W1RFV*LW****** |
| Drive Type | 4x2 |
| Gross Vehicle Weight Rating | Class 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg) |
| Manufacturer | TOYOTA MOTOR MANUFACTURING CANADA |
| Make | TOYOTA |
| Model | RAV4 |
| Model Year | 2020 |
| Series | AXAA52L/AXAA54L/AXAH54L |
| Trim | XLE |
| Body Class | Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV) |
| Vehicle Type | MULTIPURPOSE PASSENGER VEHICLE (MPV) |
| Engine Model | A25A-FKS |
| Engine Configuration | In-Line |
| Engine Manufacturer | Toyota |
| Engine HP | 203 |
| Engine KW | 151.377 |
| Engine Displacement (L) | 2.5 |
| Engine Displacement (CC) | 2487 |
| Engine Displacement (CI) | 152 |
| Other Engine Info | PORT+DIRECT |
| Primary Fuel Type | Gasoline |
| Wheelbase - Short | 105.9 |
| Electronic Stability Control | Standard |
| Traction Control | Standard |
| Lane Departure Warning | Standard |
| Lane Keep System | Standard |
| Forward Collision Warning | Standard |
| Advanced Automatic Collision Notification | Standard |
| Rear Visibility System | Standard |
| Daytime Running Light | Standard |
| Tire Pressure Monitoring System (TPMS) | Direct |
| Auto Reverse System | Standard |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Knee Air Bags | Driver Seat Only |
| Side Air Bag | 1st Row (Driver and Passenger) |
| Curtain Air Bags | All Rows |
| Seat Belts | Manual |
| Semiautomatic Headlamp Beam Switching | Standard |
| Plant Company Name | Toyota Motor Manufacturing, Canada, Inc. |
| Plant City | WOODSTOCK |
| Plant State | ONTARIO |
| Plant Country | CANADA |