The contact's son owns a 2024 volkswagen golf gti. The contact stated that while driving at various speeds for several hours, an unknown yellow symbol illuminated on the instrument panel, and a message stating that the vehicle needed to cool down was displayed. The contact stated that the vehicle failed to shift into gear. The vehicle was towed to the local dealer and the contact was informed that the failure was due to user error and diagnosed that there was a burned clutch and that the transmission needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200.