2016 Volvo XC90 - UNKNOWN OR OTHER and LATCHES/LOCKS/LINKAGES:DOORS:LATCH Failure Complaint (#b0c995)

2016 Volvo XC90

• Date of Incident: Jan-14, 2024
• Date complaint filed: Apr-29, 2024
• Failed components: UNKNOWN OR OTHER and LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [xxx] my daughter got into the back of my vehicle, suddenly, her door flew open, i immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts i got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [xxx], i went to volvo in rochester ny and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is thursday to bring your car in. ” i dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty. ” he told me the cost was $734. 00 per door meaning with sales tax the cost would be over $1,500 and i would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers information redacted pursuant to the freedom of information act

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