The contact owns a 2019 chrysler pacifica hybrid. The contact stated while driving approximately 35 mph, and ascending a medium grade in the road, the contact heard a "pinging" sound and the "stop safely - vehicle will shut off soon" warning light and a turtle symbol and the check engine warning light was illuminated. The vehicle lost motive power but was able to drive to the side of the road and shut off the vehicle. The contact stated that she was able to restart the vehicle, but the check engine warning light and the turtle symbol remained illuminated. The contact turned off and restarted the vehicle, and only the check engine warning light was illuminated. The contact was able to drive to her destination. The contact had previously received notification of nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) and the recall repair was completed at a local dealer. The contact had not taken the vehicle to a local dealer or independent mechanic for the recent failure. The vehicle was diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000.
The contact owns a 2022 chrysler pacifica hybrid. The contact stated while driving 10 mph, the drivers’ side rear door opened unexpectedly. The contact’s daughter had to grasp and hold the door until the contact was able to pull over the vehicle to the side of the road. Additionally, the contact stated that the vehicle started to drift and noticed a failure with the transmission. No warning lights were illuminated. The contact stated that the transmission was previously repaired by the dealer, but the failure persisted. The dealer was contacted but a diagnostic test was not performed. The manufacturer was notified of the failure from the dealer and a case was opened. The failure mileage was approximately 23,756.
The contact owns a 2023 chrysler pacifica hybrid. The contact stated that while his wife was driving 70-75 mph, the message "stop safely. Vehicle will shut off soon. " was displayed, and a chime sounded. Additionally, the check engine warning light and the turtle warning light were illuminated. The contact's wife was able to pull to the side of the road. The contact stated that after his wife turned off and restarted the vehicle, the message was no longer displayed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) and nhtsa action number: pe22008 (power train). The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 9,832.
The contact owns a 2021 chrysler pacifica hybrid. The contact stated that while starting the vehicle, several unknown warning lights were illuminated. Additionally, the rotatory gear shift dial was unmovable, and the vehicle failed to turn off while depressing the push to start button. The contact stated that he was able to turn off the vehicle after 3-4 minutes. The contact stated that upon restarting the vehicle, the vehicle operated as needed. The contact stated that the failure occurred on four occasions. The vehicle was taken to the dealer, where it was diagnosed that the power inverter module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
The contact rented a 2022 chrysler pacifica hybrid. The contact stated that while driving at approximately 70 mph, there was a message that stated the vehicle was going to shut down. The check engine warning light illuminated, and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was pushed to the side of the road. The vehicle was towed to a car rental office. The manufacturer was not notified of the failure. The failure mileage was approximately 35,504. The vin was not available.
The contact owns a 2021 chrysler pacifica hybrid. The contact stated while driving 35 mph, the vehicle stalled. The vehicle was pulled over to the side of the roadway. The vehicle was restarted but failed to accelerate as intended. The contact stated that the vehicle was not able to exceed 3 mph. The vehicle stalled three additional times. The vehicle was restarted each time. The check engine and reduced power warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the apim module needed to be replaced. The vehicle was not repaired. The dealer notified the manufacturer of the failure and was asked to perform more tests. The manufacturer declined to approve the repairs on the vehicle. The failure mileage was 53,000.
The contact owns a 2021 chrysler pacifica hybrid. The contact stated while driving 70 mph, the vehicle inadvertently lost motive power before stalling. The contact was able to safely coast to the shoulder of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality. The service battery system warning light was illuminated. The vehicle was taken to the dealer, who related the failure to nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) but the vin was not included. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 46,000.
The contact owns a 2022 chrysler pacifica hybrid. The contact stated that while driving approximately 70 mph, the vehicle stalled and was restarted after five minutes. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 28,000.
The contact owns a 2018 chrysler pacifica hybrid. The contact stated that the vehicle was repaired on july 28, 2023, under nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system). The contact stated that after the service visit at the dealer, the vehicle was driven to the residence and parked in a closed garage. The contact stated that on july 29, 2023, he entered the garage and discovered that the vehicle had independently started, and the garage was filled with fumes, and the gear shifter was locked in gear and was inoperable. The contact stated that he contacted the dealer and made them aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,290.
The contact owns a 2020 chrysler pacifica hybrid. The contact stated while driving 75 mph, the vehicle independently accelerated and slowed down with a message to “pull over safely – engine will shut down” displayed. The contact pulled over and the vehicle shut off. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that software update needed to be performed. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 58,000.