The contact owns a 2023 genesis gv80. The contact stated that while driving at an undisclosed speed, the vehicle independently turned off with several unknown warning lights illuminated. The contact restarted the vehicle. The contact received notification of nhtsa campaign number: 24v282000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer however, the failure could not be duplicated. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 15,000. Vin tool confirms parts not available.
Safety issues: • battery runs out of charge within one day without any rational reason (i. E. , no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning. • then, the genesis connected services will sent alert messages every three (3) minutes for minor events (e. G. , washer fluid low, window open, door unlocked…). Those same two problems were reproduced at hyundai rick case davie fl – official agent even after two genesis field service engineers changed the following parts (between may 203 and august 2023): i. Junction box assy (ref. 91950-t6032): the junction box assemble is the main fuse box on the driver’s side under the dash. Ii. Junction block-sub (ref. 91957-t6500): the junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side. Iii. Audio unit (ref. 96560-t6600): the radio and navigation unit. Iv. External amp assy (ref. 96370-t6700): the power amplifier for the audio unit. Timeline: on [xxx] [xxx] and [xxx] , my suv (2021 gv80 3. 5t prestige, v6, awd) was dropped at genesis official agent facility (rick case davie, fl) to be inspected and repaired based on the non-conformities described above. On [xxx], bbb autoline arbitration rules for a replacement that manufacturer (gma) refused to execute. On [xxx], after arbitration, florida attorney general board ordered to manufacturer (gma) to provide a replacement vehicle. The 40-day notice ended on [xxx]: the manufacturer still did comply with the order, and did not provide any replacement. Fyi: manufacturer did not appeal any of the arbitration decisions (bbb & fl state attorney general). My lemon car vehicle (subject of this claim) is still immobilized at the official agent (rick case davie, fl) since [xxx], totaling 310 days, without getting any loaner of replacement as clearly requested since [xxx] when i filled my initial claim with the manufacturer (gma). Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
On two occasions in the last month the car has suffered a loss of power with the accelerator unresponsive to input. After 5-10 seconds of this still actively occurring the car began to shake violently while i was trying to find a safe place to stop the car out of the traffic lanes. Within a minute or so things would go back to normal. The first time i was in a 35mph zone so the car was relatively controllable but unable to keep at speed. The second time was on the interstate at 70mph in heavy traffic. The car reacted much more dangerously at this speed. The loss of power was more severe and the violent bucking and shaking of the car was very severe. I thought parts would start falling off the car at any moment, it was that violent. With my emergency flashers on i was able to exit the interstate without accident or injury but there was a bit of luck involved. It could have just as easily gone very badly in the heavy traffic. There is an open recall on the genesis gv80 for the fuel pump needing replaced for this exact type of occurrence. [xxx] ). While my vin is not part of the formal recall i feel 100% certain that this is the same exact issue. Numerous others with gv80's have had and are still having the exact issue. The car was dropped at the dealer (genesis bedford oh) last week. They kept the car for a week but were unable to duplicate due to the randomness of the issue. They returned the car without fixing the issue. They never mentioned anything about the gv80 fuel pump issue. I have an open case ([xxx]) with genesis but they are refusing to replace the fuel pump or rectify the issue in any way. As is noted in the recall of the fuel pump this issue does not cause any check engine lights to activate nor is genesis storing any type of code from the issue. The recall clearly states that a car with this fuel pump issue should not be driven. Genesis is currently refusing to assist me in getting the car fixed. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
See attached document for complaint
While driving at low speeds (less than 50mph) the forward collision warning randomly activates. Sometimes its just a warning and sometimes its a warning and forced braking. I was able to capture a video of this. Please see link below. The first occurrence was in november 2023 after i the i took it to the dealership to address recall number: [xxx] 2022my gv70, 2021-22my gv80, 2021-22my g80 low-pressure fuel. [xxx] thanks, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) thanks, anthony
The contact owns a 2021 genesis gv80. The contact stated that while driving at an undisclosed speed, the service brakes independently engaged. The contact stated that the brakes independently engaged a total of four times while the contact was driving on a major highway. The contact’s son was a passenger in the vehicle. The contact stated that he was almost rear-ended several times. The vehicle was taken to the dealer four to five times previously regarding the proximity sensors. The contact stated that the proximity sensors had been illuminated several times in the past. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.
Left led headlamps & intergral camera sensor assembly has failed due to moisture penetration behind the lenses. In addition to no left headlamps or left front turn signal, we have lost the emergency braking, forward collision warning, the lane departure warning and the lane keeping assistance features. Service advisor has advised on 01/08/24 that this is a common problem & parts are not readily available.
Defective software issue that has not been corrected since owner took possession of vehicle. Customer/client is told to deal with the engineering dept. At genesis corporate and it is out of the hands of the dealer. The software effects a lot of moving parts and safety features within vehicle, i feel the vehicle cannot be trusted. No one follows up from dealer to national customer service for the brand. They need accountability immediately.
The adaptive cruise control will slow the car down or try to bring it to a stop from speed on a highway for no reason, with no other vehicle in close proximity. Sometimes it occurs on a curve when the car seems to react to a guard rail or snow bank. Very often it is on a long straight stretch of road with no one in sight. Car just aggressively decelerates. The only action is to press the accelerator or shut the cruise control off in order to overcome the problem. Clearly this puts vehicle occupants at risk because the car creates a risky driving situation on highways. Have brought it to a dealer where the service manager acknowledged that this is an issue with this vehicle that others have complained about, but genesis has not addressed. Message boards and genesis on-line forums are filled with similar complaints. There were no warning lamps or other indicators for the problem.
Due to bad deals, one of our front lights was filled with water. Causing multiple sensors to go off, like our lane departure and camera features. Car had 5 warnings on dash