2021 Genesis GV80 - FUEL/PROPULSION SYSTEM Failure Complaint (#b0a72b)

2021 Genesis GV80

  • Date of Incident: Feb-27, 2024
  • Date complaint filed: Mar-13, 2024
  • Failed components: FUEL/PROPULSION SYSTEM

On two occasions in the last month the car has suffered a loss of power with the accelerator unresponsive to input. After 5-10 seconds of this still actively occurring the car began to shake violently while i was trying to find a safe place to stop the car out of the traffic lanes. Within a minute or so things would go back to normal. The first time i was in a 35mph zone so the car was relatively controllable but unable to keep at speed. The second time was on the interstate at 70mph in heavy traffic. The car reacted much more dangerously at this speed. The loss of power was more severe and the violent bucking and shaking of the car was very severe. I thought parts would start falling off the car at any moment, it was that violent. With my emergency flashers on i was able to exit the interstate without accident or injury but there was a bit of luck involved. It could have just as easily gone very badly in the heavy traffic. There is an open recall on the genesis gv80 for the fuel pump needing replaced for this exact type of occurrence. [xxx] ). While my vin is not part of the formal recall i feel 100% certain that this is the same exact issue. Numerous others with gv80's have had and are still having the exact issue. The car was dropped at the dealer (genesis bedford oh) last week. They kept the car for a week but were unable to duplicate due to the randomness of the issue. They returned the car without fixing the issue. They never mentioned anything about the gv80 fuel pump issue. I have an open case ([xxx]) with genesis but they are refusing to replace the fuel pump or rectify the issue in any way. As is noted in the recall of the fuel pump this issue does not cause any check engine lights to activate nor is genesis storing any type of code from the issue. The recall clearly states that a car with this fuel pump issue should not be driven. Genesis is currently refusing to assist me in getting the car fixed. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)

Vehicle VIN Info

VIN PatternKMUHCESC*MU******
Drive Type4WD/4-Wheel Drive/4x4
Gross Vehicle Weight RatingClass 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg)
ManufacturerHYUNDAI MOTOR CO
MakeGENESIS
ModelGV80
Model Year2021
Series3.5T, 3.5T Advanced, 3.5T Advanced+, 3.5T Prestige
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Engine ModelT-GDI LAMDA III
Engine ManufacturerHMC
Engine HP375
Engine KW279.638
Engine Displacement (L)3.5
Engine Displacement (CC)3500
Engine Displacement (CI)213.583
Primary Fuel TypeGasoline
Transmission StyleAutomatic
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemStandard
Rear Visibility SystemStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionStandard
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Knee Air BagsDriver Seat Only
Side Air Bag1st and 2nd Rows
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Other Restraint System InfoSeat Belt: All Positions / CTR Side Air bag (FR)
Lower Beam Headlamp Light SourceLED
Plant CityUL-SAN
Plant CountrySOUTH KOREA
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