The vehicle was leased in december 2023. At time of delivery the vehicle was making a clicking and clunking sound when turning. It took over a month to get an appointment to get the vehicle looked at. With 2,800 miles the vehicle was diagnosed with a right axle shaft. It took over two weeks for the parts to be delivered and replaced. The vehicle was picked up after 16 days and the issue persisted. Again, it took nearly a month for an appointment. The vehicle was with the dealer for 6 days and was not able to find diagnose an issue. The vehicle was picked up and the next day was returned to the dealer for the same issue. This time it was confirmed there is an undiagnosed steering/suspension problem. Also during this visit the check engine light illuminated. The fault was a hybrid battery cooling system failure. The dealer is unable to complete any work on the vehicle and a new service appointment was scheduled in 4 days. This will be the third attempt to fix this steering/suspension issue. Jeep corporate was notified with the first service visit and again with the second visit. They have since stopped communicating with me to come to a resolution for these safety issues. There is an open recall for steering bolts, i was notified that jeep is rationing these parts and only allowing 1 vehicle per week per dealer to be repaired. I was told it could be months before this recall is able to be completed.
| VIN Pattern | 1C4RJYB6*P8****** |
| Drive Type | 4WD/4-Wheel Drive/4x4 |
| Gross Vehicle Weight Rating | Class 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg) |
| Manufacturer | FCA US LLC |
| Make | JEEP |
| Model | Grand Cherokee |
| Model Year | 2023 |
| Series | 4XE |
| Body Class | Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV) |
| Vehicle Type | MULTIPURPOSE PASSENGER VEHICLE (MPV) |
| Engine Configuration | In-Line |
| Engine Manufacturer | FCA |
| Engine HP | 375 |
| Engine KW | 279.638 |
| Engine Displacement (CC) | 2000 |
| Engine Displacement (CI) | 122.047 |
| Primary Fuel Type | Electric |
| Electrification Level | PHEV (Plug-in Hybrid Electric Vehicle) |
| Brake System Type | Hydraulic |
| Tire Pressure Monitoring System (TPMS) | Direct |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Side Air Bag | All Rows |
| Seat Belts | Manual |
| Plant Company Name | Mack Assembly |
| Plant City | DETROIT |
| Plant State | MICHIGAN |
| Plant Country | UNITED STATES (USA) |