2022 Lexus NX - UNKNOWN OR OTHER Failure Complaint (#b0b9cc)

2022 Lexus NX

  • Date of Incident: Mar-01, 2024
  • Date complaint filed: Apr-09, 2024
  • Failed components: UNKNOWN OR OTHER

I allowed a software update to my vehicle about six weeks ago. Now, about 10 minutes after starting the car, a screen comes up, completely covering all vehicle information. The screen does not close except with repeated tapping of the x and the left bar. Closing the screen requires attention that would be better paid to road conditions and other drivers. I asked my lexus dealer service department to get rid of the screen. They were unable to do so. They suggested contacting lexus via the emergency button while parked. I did so but when i replied that i did not have an emergency, i was disconnected. If this screen came up when the vehicle is started, then it would not be a safety concern. But coming up 10 minutes after ignition, it is definitely a dangerous distraction. I live in a mountainous region where driving requires full attention. It is a 30 minute drive to where i can pull over and get rid of the screen. During this time i am distracted by the screen and have no access to vehicle information.

Vehicle VIN Info

VIN PatternJTJHKCFZ*N2******
Drive Type4WD/4-Wheel Drive/4x4
Gross Vehicle Weight RatingClass 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)
ManufacturerTOYOTA MOTOR CORPORATION
MakeLEXUS
ModelNX
Model Year2022
Series26 Series
TrimLuxury
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Engine ModelA25A-FXS, 5NM+4NM
Engine ConfigurationIn-Line
Engine HP181
Engine KW134.972
Engine Displacement (L)2.5
Engine Displacement (CC)2500
Engine Displacement (CI)152.559
Other Engine InfoPORT+DIRECT / L4
Primary Fuel TypeElectric
Electrification LevelPHEV (Plug-in Hybrid Electric Vehicle)
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemStandard
Rear Visibility SystemStandard
Rear Cross Traffic AlertStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionStandard
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Knee Air BagsDriver Seat Only
Side Air Bag1st Row (Driver and Passenger)
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Other Restraint System InfoSeat Belt: All Seats
Lower Beam Headlamp Light SourceLED
Plant Company NameToyota Motor Kyushu, Inc.
Plant CityMIYAWAKA
Plant StateFUKUOKA
Plant CountryJAPAN
Comparison List:
Comparison list is empty, please add cars.