In september of 2023, while driving i attempted to use the windshield wipers, and they would not function. We live in a rainy part of the country, so having non working wipers is a major safety issue. Research for possible causes pointed to the body control module which had been recalled on mazda 3s in recent years. I took the car to the dealership, and they traced the problem to an internal failure of the body control module. I do not have the component to inspect, and i do not know what the dealership did with it after removal. We filed a complaint with mazda in october of 2023. They gave us case #001-463-33. They were not receptive to feedback, and simply stated many times that there was not a current recall for our vehicle. There were no warning signs/messages/ lights before the wipers stopped working, and they had worked normally the day before.
| VIN Pattern | JM3KE4DY*G0****** |
| Drive Type | 4WD/4-Wheel Drive/4x4 |
| Gross Vehicle Weight Rating | Class 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg) |
| Manufacturer | MAZDA MOTOR CORPORATION |
| Make | MAZDA |
| Model | CX-5 |
| Model Year | 2016 |
| Series | Grand Touring |
| Trim | Grand Touring/GT |
| Body Class | Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV) |
| Vehicle Type | MULTIPURPOSE PASSENGER VEHICLE (MPV) |
| Engine Model | PY |
| Engine Configuration | In-Line |
| Engine Manufacturer | Mazda |
| Engine Displacement (L) | 2.5 |
| Engine Displacement (CC) | 2500 |
| Engine Displacement (CI) | 152.559 |
| Primary Fuel Type | Gasoline |
| Tire Pressure Monitoring System (TPMS) | Indirect |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Side Air Bag | 1st Row (Driver and Passenger) |
| Curtain Air Bags | 1st and 2nd Rows |
| Seat Belts | Manual |
| Plant Company Name | Mazda Motor Corporation |
| Plant City | HIROSHIMA |
| Plant Country | JAPAN |