2018 Mazda CX-5 - ENGINE Failure Complaint (#b0afca)

2018 Mazda CX-5

  • Date of Incident: Mar-04, 2024
  • Date complaint filed: Mar-25, 2024
  • Failed components: ENGINE

Head cracked at just under 49,000. Oil dripping on exhaust entering cabin continuously. This issue was identified by mazda to dealers in 2021 via mazda tsb sa-031/21. Despite having our vehicle serviced multiple times at the puyallup mazda dealership after that date, no mention was made of this noted defect. We drove for about a month inhaling the petroleum fumes often thinking it was from trucks ahead of us on road. Dealership replaced the head assembly but since car was 4 months out of warranty (we are the original owners having purchased it new from this dealership) the dealership insisted on charging us for repairs. We've been breathing fumes from a known issue and others may be as well due to faulty manufacturing the manufacturer and dealer refuse to take full responsibility for. What is clearly a defect.

Vehicle VIN Info

VIN PatternJM3KFBDM*J0******
Drive Type4WD/4-Wheel Drive/4x4
Gross Vehicle Weight RatingClass 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)
ManufacturerMAZDA MOTOR CORPORATION
MakeMAZDA
ModelCX-5
Model Year2018
TrimGrand Touring
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Engine ModelPY Cylinder Deactivation
Engine ConfigurationIn-Line
Engine ManufacturerMazda
Engine HP187
Engine KW139.446
Engine Displacement (L)2.5
Engine Displacement (CC)2500
Engine Displacement (CI)152.559
Primary Fuel TypeGasoline
Transmission StyleAutomatic
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemStandard
Rear Visibility SystemStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionStandard
Front Air Bags1st Row (Driver and Passenger)
Side Air Bag1st Row (Driver and Passenger)
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Plant Company NameMazda Motor Corporation
Plant CityHIROSHIMA
Plant CountryJAPAN
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