2017 Mazda CX-5 - ELECTRICAL SYSTEM Failure Complaint (#b0bd30)

2017 Mazda CX-5

  • Date of Incident: Apr-02, 2024
  • Date complaint filed: Apr-13, 2024
  • Failed components: ELECTRICAL SYSTEM

My touch screen, has been acting up. While driving, the navigation system will automatically change prompts while driving. It will change to music, random dials, consistently change to random dials. I am unable to stop the dials from changing. I have read on the internet people are calling this "ghost touching". The volume will randomly go up high while driving. I am unable to control the volume or prompts. This is dangerous while on the road. I am unable to hear first responders while driving in traffic. This is a huge distraction. Many people i am reading are going through this with their mazdas... This is costing us more than 3,000 or 4,000 to get fixed. I am unable to get this fixed for this price. I am unable to get a new car.

Vehicle VIN Info

VIN PatternJM3KFBCL*H0******
Drive Type4WD/4-Wheel Drive/4x4
Gross Vehicle Weight RatingClass 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)
ManufacturerMAZDA MOTOR CORPORATION
MakeMAZDA
ModelCX-5
Model Year2017
TrimTouring
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Engine ModelPY
Engine ConfigurationIn-Line
Engine ManufacturerMazda
Engine HP187
Engine KW139.446
Engine Displacement (L)2.5
Engine Displacement (CC)2500
Engine Displacement (CI)152.559
Primary Fuel TypeGasoline
Transmission StyleAutomatic
Wheelbase - Short106.20
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemStandard
Lane Departure WarningOptional
Lane Keep SystemOptional
Forward Collision WarningStandard
Advanced Automatic Collision NotificationStandard
Rear Visibility SystemStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionStandard
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Side Air Bag1st Row (Driver and Passenger)
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Semiautomatic Headlamp Beam SwitchingStandard
Plant Company NameMazda Motor Corporation
Plant CityHIROSHIMA
Plant CountryJAPAN
Comparison List:
Comparison list is empty, please add cars.