2019 Mazda CX-5 - ELECTRICAL SYSTEM Failure Complaint (#b0c23f)

2019 Mazda CX-5

  • Date of Incident: Jan-01, 2024
  • Date complaint filed: Apr-19, 2024
  • Failed components: ELECTRICAL SYSTEM

The infotainment screen is malfunctioning and acts on it own. Random parts of the screen are touched on its own creating a lot of distractions. Examples are changing of screens, settings, ending my navigation, calling contacts etcetera. This is a huge safety hazard and mazda dealerships are charging for diagnosis for a commonly known issue, claiming the cause is unknown, despite numerous posts and threads online linking this to a screen delaminiation issue.

Vehicle VIN Info

VIN PatternJM3KFACM*K1******
Drive Type4x2
Gross Vehicle Weight RatingClass 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)
ManufacturerMAZDA MOTOR CORPORATION
MakeMAZDA
ModelCX-5
Model Year2019
TrimTouring
Body ClassSport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)
Vehicle TypeMULTIPURPOSE PASSENGER VEHICLE (MPV)
Base Price26615
Engine ModelPY Cylinder Deactivation
Engine ConfigurationIn-Line
Engine ManufacturerMazda
Engine HP187
Engine KW139.446
Engine Displacement (L)2.5
Engine Displacement (CC)2500
Engine Displacement (CI)152.559
Primary Fuel TypeGasoline
Wheelbase - Short106.20
Electronic Stability ControlStandard
Traction ControlStandard
Blind Spot Monitoring SystemStandard
Lane Departure WarningStandard
Lane Keep SystemStandard
Rear Visibility SystemStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionStandard
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Side Air Bag1st Row (Driver and Passenger)
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Semiautomatic Headlamp Beam SwitchingStandard
Plant Company NameMazda Motor Corporation
Plant CityHOFU
Plant StateYAMAGUCHI
Plant CountryJAPAN
Comparison List:
Comparison list is empty, please add cars.