2017 Mazda MAZDA6 - UNKNOWN OR OTHER Failure Complaint (#b0b49d)

2017 Mazda MAZDA6

  • Date of Incident: Apr-02, 2024
  • Date complaint filed: Apr-02, 2024
  • Failed components: UNKNOWN OR OTHER

Touch screen has ghosting effects, and automatically starts disabling safety and alert systems, calling random people, playing music, muting calls, navigating to random places, etc. Without any input from the user. Mazda has an existing service bulletin for this issue that includes the mazda 6 (mazda sa-001/23) but the dealer says it’s not covered by any recall and that i need to pay nearly $3,000 to get it fixed.

Vehicle VIN Info

VIN PatternJM1GL1X5*H1******
Drive TypeFWD/Front-Wheel Drive
ManufacturerMAZDA MOTOR CORPORATION
MakeMAZDA
ModelMazda6
Model Year2017
SeriesGT Premium pkg
Body ClassSedan/Saloon
Vehicle TypePASSENGER CAR
Engine ModelPY
Engine ConfigurationIn-Line
Engine ManufacturerMazda
Engine HP184
Engine KW137.209
Engine Displacement (L)2.5
Engine Displacement (CC)2500
Engine Displacement (CI)152.559
Primary Fuel TypeGasoline
Wheelbase - Short111.40
Electronic Stability ControlStandard
Traction ControlStandard
Advanced Automatic Collision NotificationStandard
Rear Visibility SystemStandard
Daytime Running LightStandard
Tire Pressure Monitoring System (TPMS)Direct
Keyless IgnitionStandard
Auto Reverse SystemStandard
Front Air Bags1st Row (Driver and Passenger)
Side Air Bag1st Row (Driver and Passenger)
Curtain Air Bags1st and 2nd Rows
Seat BeltsManual
Semiautomatic Headlamp Beam SwitchingStandard
Plant Company NameMazda
Plant CityYAMAGUCHI
Plant StateHOFU
Plant CountryJAPAN
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