2020 Mercedes-Benz METRIS - STEERING Failure Complaint (#b0bd3b)

2020 Mercedes-Benz METRIS

  • Date of Incident: Apr-11, 2024
  • Date complaint filed: Apr-13, 2024
  • Failed components: STEERING

Power steering malfunction caused by computer glitch when we had a bump. Seenhtsa recall #17v-595 for earlier manufactured metris. Yes- available for inspection. Yes, loss of power steering endangered us an anything in our path as we attempted to steer the van without powered steering i don’t know if it can be confirmed by a independent service center, but there is a history of this with other owners and i assumed it can. It has been inspected by a merecedes service center, see the enclosed repair estimate. No warning ,a bell dinged a red service message came on when we hit the bump.

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