I was driving on [xxx] from carson city to reno in washoe valley while on autopilot, the car suddenly alerted with very loud alarms, showed 1. Steering assist reduced, 2. Automatic emergency braking is unavailable 3. Traction control disabled 4. Stability control disabled 5. Park assist unavailable. I pulled over to a safe parking area. Then the car locked out for 75 mins, in neutral gear, can't shut off, can't park, can't reset the car at all even after talking to tesla support. While waiting for the tow truck, i turned it into tow mode, was able to change into park mode finally, and hard reset the car. I took it in and tesla told me the steering system was the problem and i was out of warranty so i had to pay a lot of money to repair/replace it. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6)
| VIN Pattern | 5YJXCDE2*JF****** |
| Drive Type | AWD/All-Wheel Drive |
| Gross Vehicle Weight Rating | Class 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg) |
| Manufacturer | TESLA, INC. |
| Make | TESLA |
| Model | Model X |
| Model Year | 2018 |
| Body Class | Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV) |
| Vehicle Type | PASSENGER CAR |
| Other Engine Info | Dual Motor - Standard |
| Primary Fuel Type | Electric |
| Electrification Level | BEV (Battery Electric Vehicle) |
| Transmission Style | Automatic |
| Electronic Stability Control | Standard |
| Traction Control | Standard |
| Blind Spot Monitoring System | Standard |
| Rear Visibility System | Standard |
| Daytime Running Light | Standard |
| Tire Pressure Monitoring System (TPMS) | Direct |
| Keyless Ignition | Standard |
| Auto Reverse System | Standard |
| Front Air Bags | 1st Row (Driver and Passenger) |
| Knee Air Bags | 1st Row (Driver and Passenger) |
| Side Air Bag | 1st Row (Driver and Passenger) |
| Seat Belts | Manual |
| Other Restraint System Info | Type 2 manual seatbelts (FR, SR*3), PODS |
| Plant City | FREMONT |
| Plant State | CALIFORNIA |
| Plant Country | UNITED STATES (USA) |